In re-watching this mock consultation, I think the first thing I learned was that I move my hands a lot when I talk. I am apparently a big fan of gestures and waving my hands around. Anyway…
This one was a struggle! I genuinely had almost no experience with special text formatting in WordPress, mostly just cus it had never come up as something that I needed to try. Why is formatting in WordPress so hard???? Why did they make it like that???? Why do you have to find an entirely new block just to have indented text??? It truly confuses me. Regardless, I think that I did really well introducing myself and making it clear that, while I knew enough about what I was doing, I do not know everything about the wonderful little program we call WordPress.
We talked about it after my consultation as well, but I also did well with working alongside “Mayday”, and not just relying on their screen or making them test a bunch of things on theirs. I got an impromptu training moment too! During my consultation, the WiFi went down and we talked about what we might do in case something happens during a consultation that means we can’t complete the task.
The Suggestions:
- Check in with them, are we close enough to done?
- Wired computers might still work! You can go test to see if the internet works there.
- Offer to hang out until WiFi is back if you don’t have another consultation or class afterward.
- Get their email or write the steps down step by step / give them a guide to get the task done.
I need to get better about remembering what to do at the end of a consultation. Things like encouraging follow up, inviting them to stay, and possibly referring additional resources if needed. I also completely forgot that there’s a survey that gets sent out about how we did in our consultation. That feels like something I should remember.