Digital Knowledge Center
The Digital Knowledge Center employs UMW students as peer tutors for assisting other students with work on digital projects. Tutors work one-on-one and in small groups with students, offering assistance with using particular Web environments, technologies, applications, and tools. At the start of employment, tutors are expected to complete a training regimen that covers use of a set of standard Web environments and media development technologies. Over the course of their employment, they are expected to deepen their knowledge of those systems as well as to choose at least one area of specialization. Tutors also assist with writing and updating self-help documentation that is published on the Web.
Students interested in working at the Digital Knowledge Center must be full-time UMW students and possess
- Excellent customer service skills,
- The ability to communicate clearly and patiently about complex technical issues,
- Insatiable curiosity about learning new technologies and skills,
- Basic knowledge of UMW Blogs/WordPress, Domain of One’s Own/Web hosting, Canvas, media editing (video, audio, or image), and
- A strong work ethic.
In addition, to qualify for campus employment, they must have a cumulative GPA of 2.00 or above, have completed 75% of their attempted classes, and meet other requirements for satisfactory academic progress (determined by the UMW office of Student Employment).
Period of Employment
Fall: From August training until the first day of final exams.
Spring: From January training until the first day of final exams.
Student tutors are expected to attend training in late August, during the week prior to the start of fall classes, and in early January, during the week prior to the start of spring classes.
Each student aide is expected to adhere to the requirements in the Student Employment handbook, the student Code of Conduct, Network and Computer Use Policy, and all other UMW policies.
- Report on-time and ready to work for every scheduled shift.
- When sick, call in at least 60 minutes before the start of your shift.
- Locate alternative coverage for your shift if you need to take time off. Communicate these requested changes to the Director. All shift changes are subject to approval by the Director.
- Attend regular Center meetings (approximately twice a month).
- Attend regular Center training (at start/end of semester and other times, as needed).
Tutoring & Teaching
- Lead tutoring sessions (one-on-one and face-to-face) with UMW students about digital projects they’re working on for class.
- Meet with students interested in learning more about particular technologies in which tutors are trained.
- Visit UMW classes to conduct orientation sessions for particular technologies or projects.
- Complete a session summary for every tutorial, to be submitted to the Director and the faculty member (if appropriate).
Development & Documentation
- Develop your knowledge of Web environments, technologies, tools, and equipment about which the Center offers tutoring.
- Stay abreast of new features and developments in technologies for which you’re trained.
- As directed, develop online training materials for the Web environments, technologies, tools, and equipment with which the Center works.
Scope of Tutoring Assistance
As a Digital Knowledge Center tutor, you will regularly work with students who are completing graded assignments and projects. Your job will be to provide them with basic, general instructions when necessary, and to guide them in the process of answering more complex questions. You should not complete their work for them or take control or responsibility for the final product. Center training will regularly discuss how we offer tutoring in a way that is helpful, yet ethical and in compliance with the UMW honor code. If at any time you have concerns about your role in a tutorial, you should consult with the Director.